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faq

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Q How do we make the payment?

T/T, Paypal, Credit card, Western Union, Ali Pay are warmly welcomed.

Q What information should I provide to make an order?

Battery voltage, current, Max. Dimension etc.

Q Could you provide OEM/ODM service?

Yes. Pictures and test report will be sent.

Q How about the goods lead time?

About 7 working days for samples, about 15-40 working days for mass production.

Q Are you a trading company or factory?

We are battery factory, has about 200 workers and 3 buildings with 15000㎡ area.

Q Can I order test samples of lithium polymer battery before bulk purchase?

Absolutely, we fully support sample testing service for all li-po cells. You can place a small sample order first to check the size, voltage stability, connector matching and overall performance, which helps you avoid mass order risks before large batch cooperation.

Q What devices can this rechargeable lithium polymer battery work with?

This compact li-po cell fits a wide range of low-power miniature equipment. It is widely compatible with mini GPS trackers, portable beauty gear, wearable lightweight medical monitors, small smart toys and mini portable power backup modules, ideal for all tiny space-limited electronics.

Q What is the cycle life of the lithium polymer battery?

Our li-po battery can support up to 500 complete charge and discharge cycles under standard 0.2C-0.5C discharge current. Compared with ordinary cheap miniature batteries on the US market, it has much longer service life and effectively cuts your long-term replacement cost.

Q Which connector types are optional for this small lithium polymer battery?

We provide two mainstream connector options for customers to choose freely: JST and Molex. If your equipment requires exclusive customized connectors, our engineering team can also adjust the wiring terminals to match your device’s interface requirements.

Q Does your battery packaging meet US international air and sea shipping standards?

Yes. All our lithium polymer batteries use industrial-grade carton packaging that complies fully with global air freight and ocean shipping regulations. Complete shipping compliance documents will be attached to each shipment to ensure smooth customs clearance when importing to the United States without detention or damage.

Q Can I customize the capacity, dimension or voltage of the battery?

Customization is one of our core advantages. we can adjust the battery capacity, outer dimensions and nominal voltage according to your prototype or mass production hardware design demands.

Q Do your lithium polymer batteries pass international safety certifications for US sales?

All our lithium polymer batteries have passed CE, FCC and RoHS certification, which meet the mandatory safety standards for consumer electronics sold within the United States and North America. You can sell products equipped with our batteries on Amazon, Shopify and other mainstream US sales platforms without certification obstacles.

Q What if the received batteries have quality defects after arrival in the US?

We offer full quality guarantee for all our li-po cells. If you receive defective or damaged batteries due to production or transit issues, please provide photos and test records to our customer service team. We will arrange free replacement or corresponding compensation to solve your trouble quickly.

Q What is the safe charging cutoff voltage of 3.7V li-po battery?

The nominal voltage of this cell is 3.7V, and the maximum safe charging cutoff voltage is limited at 4.2V. This strict voltage protection design prevents overcharging, voltage surges and circuit burnout for your delicate miniature electronic devices.

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